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Terms and Conditions


These conditions of sale are concluded between the company MFC Distribution, whose headquarters is located at 21 rue du Faubourg Saverne to Strasbourg, registered with the Trade and Companies Registry of Distance Selling catalog specializing in Siret number 80399424300019 hereinafter "Vendor" or "MFC Distribution" and secondly, by any person or entity wishing to make a purchase via thewebsite MFC Distribution hereinafter "the buyer ". 

The products offered by MFC Distribution (electronic cigarette and related products and e-liquids) are banned for sale to minors. By accepting these terms and conditions, you certify that you have more than 18 years. 


Article 1 - Subject

These conditions of sale define the contractual relationship between MFC Distribution and the buyer and the conditions applicable to all purchases made through the merchant site MFC Distribution, the buyer either professional or consumer. 
The acquisition of a good or service through this site implies acceptance by the buyer of these terms and conditions. 

These conditions shall prevail over any other general or special conditions not specifically approved by MFC Distribution. 

MFC Distribution reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the purchaser. 


Article 2 - Characteristics of goods and services 

The products and services offered are those listed in the catalog published on the site MFC Distribution. 

These products and services are offered subject to availability. 

The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to the nuances of color and material. 


Article 3 - Prices 

The prices listed in the catalog are priced in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of goods or services. 

MFC Distribution reserves to change prices at any time, except that the prices listed in the catalog on the day of the order shall be applicable only to the buyer. 

Prices do not include shipping costs in the geographic area mentioned below. 


Article 4 - Controls 

The buyer, who wishes to buy a product or service must: 

     fill in the form of identification which show all the data requested or giving customer number if any; 
     fill out the online order form giving all the references of the products or services; 
     Validate the order after reviewing it; 
     Make payment as provided; 
     confirm the order and payment. 

Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. 

All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions. 

The seller will email confirmation of the order recorded. 


Article 5 - Withdrawal

In compliance with the provisions of Article L 121-22 of the Consumer Code, the right of withdrawal is not applicable in the context of a contract concluded by a professional for the needs of their activity.


Article 6 - Payment Terms

Payment is due with order. 

Payments will be made via a secure means of payment Paypal (Paypal account or credit card), for secure payment via TPE CM-CIC, bank transfer or check. 

On behalf of the buyer will be charged when paying for the order. 

At the request of the buyer, it will be sent a paper invoice stating the VAT. 


Article 7 - Delivery 

Deliveries are made to the address specified in the order that can only be in the area agreed. The delivery address can be different from the billing address.

In the case of delivery without signature, once the shipment tracking indicates "distributed" or "delivered" status, no action may be considered. Otherwise, Phileas Cloud is committed to making its work with the carrier to open a claim, conduct an investigation and, if making a return of the product required.

In case of damages during shipping, the complaint must be made with the carrier and to Pileas Cloud within three days of delivery. Phileas Cloud will replace or refund the damaged goods on presentation of a picture of the package and clearly identifiable products. A return may also be requested.

In case of non receipt of the package for reasons related to the consignee (delivery address incomplete entries on the box for missing letters, not retrieve the package from the post office within 15 days allowed ...), the parcel will be returned by us after settlement of new transportation cost (same as first shipment rate).

In case of non receipt of the package due to the carrier, the consignee should advise Phileas Cloud within 3 days.

Delivery times (48 hours or otherwise) are given only as a guide by post. Therefore, in case of non-compliance with these deadlines by post, the buyer shall in no case be entitled to claim payment of damages to the seller, or to make any deduction or cancel orders in progress.

Delivery to international

Delivery times for international shipments are indicative only based on the estimation of the carrier. Therefore, in case of non-compliance with these deadlines by mail, the buyer will in no case be entitled to claim payment of damages to the seller, or to make any deduction or cancel orders in progress;

Phileas Cloud can not be held liable for any blockage or seized by customs of the package in the destination country. Phileas Cloud engages in this case to provide as far as possible all documents necessary to regularize the situation.

Customs fees and other taxes due by customs in the destination country is the responsibility of the recipient.


Article 8 - Warranty 

The products purchased on the mfcdistribution.com website benefit from the guarantee indicated on the data sheet of the article. Any contractual warranty granted by the manufacturer only binds the latter.
In no case do we guarantee that the products provided are apt to respond to a particular problem specific to the activity of the user. We are not liable for any compensation to the user or to a third party for the consequences of the use of the products, whether these for be direct or indirect damage, accidents to persons, damage to property other than our equipment, loss of profits or loss of earnings, damage arising from a deterioration or loss suffered by the user. In order to benefit from the guarantee of the products, the purchaser is requested to keep the purchase invoice. For information regarding the procedure for after-sales service for any problem or product failure, contact our customer service at the following address: reseller@mfc-distribution.com

Except in the case of a non-compliant product or paid return, the costs and risks related to the return of the defective product are at your expense. After acceptance, the article will be returned only with a subsequent order and not separately.
In any case, the manufacturer's warranty and the subscription to a supplementary guarantee does not deprive the purchaser and/or the consumer of the provisions of the legal guarantees (including the warranty against hidden defects or the legal guarantee of compliance).
Any request for after-sales service must be subject to prior authorisation.
If you encounter a problem with one of our products, please send us an email to the following address: reseller@mfc-distribution.com. Please put "After-sales service" under the subject of your email. By return email you will receive an after-sales service document with a number to insert in your package.
In the case of a visual or aesthetic defect, please notify us within 48 hours of receiving the package.
All products are operational on delivery.

Warranty :

  • Mods : 2 months
  • Batteries : 1 month
  • Atomisers, drip-tips, eliquides, wicks and wires: no warranty


Article 9 - Responsibility 

The seller, in the process of selling online is only bound by an obligation; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems. 

The consumer is expressly informed that MFC Distribution is not the manufacturer of the products. Therefore, in case of damage to a person or property by product defect, only the liability of the manufacturer thereof may be sought by the consumer. 

The liquid-e is based on propylene glycol and vegetable glycerin, it is to be inhaled. Each bottle sold by MFC Distribution is labeled in accordance with regulations in force. The customer agrees to usethese products under its full responsibility. MFC Distribution will not be held responsible for any health problem or health of one of his clients. 


Article 10 - Intellectual Property 

All elements of the site MFC Distribution are and remain the exclusive intellectual property of MFC Distribution. 

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound. 

Any single link or hyperlink is strictly prohibited without the express written consent of MFC Distribution. 


Article 11 - Personal Data 

According to the law relating to data, files and freedoms of January 6, 1978, the information containing names of buyers may be subject to automated processing. 

MFC Distribution reserves the right to collect information on purchasers including by using cookies, and, if desired, to transmit to business partners collected information. 

Buyers may object to the disclosure of their details by notifying MFC Distribution. Also, users have the right to access and correct data concerning them, according to the law of January 6, 1978. 


Article 12 - Filing - Proof 

MFC Distribution archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code. 

The registers of MFC Distribution will be considered by the parties as proof of communications, orders, payments and transactions between the parties. 


Article 13 - Dispute Resolution 

These conditions of online sales are subject to French law. 

In case of dispute, jurisdiction is given to the competent courts of Strasbourg, despite multiple defendants or warranty.